Privacy policy
Welcome to VIVA Store
This Privacy Policy explains how we will handle any personal data, including but not limited to payment details and other information we collect from you or other sources or that you give us (“Information”), in connection with your access to and use of https://vivastore.qa/, and/or the VIVA Store mobile application (collectively, the “Platform”), products and services (collectively, the “Services”). We know how important the Information is to you, and we will do everything we can to protect and respect your privacy. Please read the following carefully to learn how we use your Information. By using our Services, you agree that your information will be managed according to our Privacy Policy.
When this Privacy Policy says “we,” “our,” “us,” or something similar, it is talking about VIVA Store. When “user” or “you” or similar terms are used, they refer to you as a person or a legal entity, as the case may be.
HOW WE MAY COLLECT INFORMATION FROM YOU
We may collect and use the information below about you:
- You give us information when you fill out forms on our Platform, like when you sign up to use our Platform and other co-registrations (like social media logins), subscribe to our Services, post content, or ask for more services.
- You may give us, or we may get information from you when you enter a contest or promotion on our Platform, leave reviews, testimonials, or feedback on our Platform, or tell us about a problem with our Platform.
- a record of what you write to us if you do.
- Information that is not about a specific person but is general, aggregated, or demographic
- If you download or use our mobile app, we may be able to see information about your location and mobile device, like a number that is unique to your device.
- details about the deals you make on our site and how they are fulfilled
- details about your computer, like your IP address, operating system, and browser type, as well as information about how you use the internet in general (for example, by using technology that stores information on or gains access to your device, like cookies, tracking pixels, web beacons, etc., which are all called “Cookies”).
- your email address from a third party if you agree to that third party giving us your information and any other information, we think is important to make your time on the Platform better.
HOW WE USE YOUR PERSONAL DATA
We might use the information we have about you in the ways below:
- to send you information, products, or services that you have asked for or that we think might be of interest to you, if you have given us permission to do so;
- to give you services based on your location, like ads, search results, and other personalized content;
- to carry out our obligations from any contracts between you and another entity using our Platform or between you and us;
- to make our services better and to give you a more personalized service;
- to make sure that our Platform’s content is shown in the best way for you and the device you use to access our Platform;
- to let you know when changes are made to our services;
- for any other reason we think is important to improve how you use the Platform;
- to run and manage our rewards programs and give you the rewards you’ve asked for, and/or to let you take part in sweepstakes and let you know if you’re a winner.
WHO MAY WE SHARE YOUR INFORMATION WITH?
We need to know a lot about our customers to run our business. We only share your information in the ways listed below and with companies whose practices are at least as safe as those in this Privacy Policy:
- Other Businesses. To give you our Services, we may collaborate with companies that are related to us and/or companies that are not related to us (e.g., logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions, etc.). We may involve other businesses in your transactions. Those businesses may store your Information in a digital wallet to make your use of our Services more efficient.
You know that it’s important for these kinds of businesses to have access to the right information so they can do their jobs. We’ll make sure these companies don’t use your information for anything else. We may also get updated delivery and address information from these businesses, which we may use (e.g., to correct our records and deliver your next purchase). By using our Platform, you agree to the transfer, storage, use, and disclosure of your Information among our affiliated businesses and/or service providers who are not affiliated with us, no matter where they are located. These businesses will be contractually obligated to keep your information private.
- Marketing and Offers for Promotions. We may also use your Information to tell you about goods and services that might be of interest to you and to improve your experience on the Platform. This includes service messages, new features, improvements, special offers, and events that might be of interest to you. We may get in touch with you through a number of ways, including but not limited to emails, push notifications, web notifications, the mail, the phone, in-app messages, and news feed cards.
We might let other people use the information you give us. For example, we may give advertisers information to help them reach the kind of audience they want to reach and to help us keep our promises to our advertisers (e.g., by displaying their advertisements to a target audience).
You may also be asked to give us more information to take part in some of our market research activities, such as contests and special offers. For example, if you win a contest, you might be asked for more personal information to make sure you are eligible and send you the prize. For the promotion, we or our co-sponsors or vendors may collect this information. Note that you should read the privacy policies of these third parties to find out how they might use the information they get from you.
- Business Transfers. If we or almost all of our assets are bought, customer information will be one of the things that are transferred.
- Safeguarding Our Platform and Those of Others.
We give out account information and other information when we think it’s necessary to follow the law and help law enforcement, or to protect the rights, property, or safety of our users or other people. This includes sharing information with other companies and groups for reasons like preventing fraud and lowering credit risk.
Note that our Platform may have links to and from the websites of our partner networks, advertisers, and affiliates from time to time. If you click on a link to one of these websites, please remember that these websites have their own privacy policies and that we are not responsible or liable for these policies. Please read these rules before you give these websites any personal information or other information.
STORAGE METHODS FOR YOUR INFORMATION
The information we get from you may be sent to a place outside of Qatar and stored there. It could also be managed by people who work for us or one of our suppliers outside of Qatar. This kind of staff may be in charge of things like getting your order to you, processing your payment information, and giving you support. We will keep your information for as long as we need it to do what is said in this Privacy Policy or as long as the law allows or requires. Your information may be sent to, stored, processed, and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside of the country where you live. Your payment information may be sent to and stored by our affiliated companies so that, among other things, they can process your payment information and give you support.
SECURITY MEASURES
We keep reasonable technical, administrative, and physical safeguards in place to make sure that your Information is treated securely and in accordance with this Privacy Policy, and to protect it from unauthorized access, change, disclosure, or destruction. We may, for example, use encryption technology to protect your information while it’s being sent to our Platform, as well as external firewall and on-host firewall technology to stop network-level attacks. This information can only be accessed by authorized employees, contractors, and agents who need to know your Information in order to do their jobs.
It’s important that you keep your password and the devices you use to get to our Services safe from people who shouldn’t be able to get to them. You are the one who needs to keep your password secret. For example, when you are done using a shared device, make sure you sign off.
Information sent over the internet is not completely safe, which is a shame. We will do our best to keep your information safe, but we can’t promise that it will be safe when it’s sent to our Platform. Any transmission you make is at your own risk.
In what ways can you see and amend the information that you’ve provided?
You can get access to a wide range of information about your account and how you use the Platform so that you can view it and, in some cases, change it.
Some examples of easy-to-find information on the Platform are:
- information about recent orders that is up-to-date;
- information that can be used to find out who you are, such as your name, email address, password, communications, and preferences for personalized advertising;
- payment settings, such as credit card info; and
- e-mail notification settings.
If you don’t want to get marketing emails from us in the future, you can change your customer communication preferences at any time by clicking the “unsubscribe” link in the email. You will need to change the settings for notifications in the “general” section of your phone if you want to market with your mobile app.
Also, when you log in to our Platform, our system will set cookies. This is to make sure you have a good time using the Platform and can use all of its features. You can turn off Cookies by changing how your browser is set up. If you turn off Cookies, it will change how our Platform works, and you may not be able to use all of its features or access certain parts of it. For example, performance cookies collect information about how you use the Site, like which pages you visit most often. This lets us give you choices that are more relevant to you and your use of the Site.
We may keep a copy of your Information to make sure we follow the law. When you change Information, we may keep a copy of the old version for our records.
WHAT HAPPENS IF WE CHANGE OUR POLICY ON PRIVACY?
Our business is always changing, so it’s possible that our Privacy Policy will also need to change. We will post the latest version of this Privacy Policy on the Platform, and each change will take effect when it is posted on the Platform or on the date we choose as the “effective date.”
We may occasionally send you an email to remind you of our notices and terms, but you should check our Platform often to see if anything has changed.
You have to check the Privacy Policy every so often. If you keep using the Platform after a change like this, you agree to this Privacy Policy as it has been changed.
HOW TO GET IN TOUCH WITH US
If you are worried about your information on the Platform, please contact us and tell us as much as you can about the problem. We will try to fix it.
