Store warranty policy

About the warranty Policy:
All electronics sold on VIVAAIR Store come with a SOLE AGENT of the brand
The item being claimed will be picked up and sent to the address that was given during the Warranty claim request. You can’t change this.
VIVAAIR Store is not responsible for warranty services offered by SOLE AGENT OF THE BRAND. This includes things like the availability of spare parts, the length of time it takes to fix something, and/or the quality of the fix. If a customer has a complaint or other problem, they should go straight to the warranty service provider.
The original invoice is needed to check the serial number and make sure that you can get warranty services during the correct time period. If the device came with a warranty card, you’ll need to show it in order to move forward with the claim.
Under the terms of this warranty, a repair or replacement does not give you the right to a longer or new warranty. The terms of your warranty depend on who made your device. You will be given a temporary product (or the value of the device multiplied by 400 times the number of days it took to get the parts) if there is a delay in getting the parts, fixing the device, or making it.
If your item can’t be fixed but is still covered by the manufacturer’s warranty, you may be able to get a new one or a refund after taking into account how much you’ve used it and any missing parts. This is based on the rules set by the Ministry of Commerce and Industry.
Devices may have different lifecycles, and customers can find out more by reading the device’s manual or getting in touch with the manufacturer.
Some service centres may have a policy that, if you make a warranty claim, they will ask you to pay a certain amount for an item that is no longer under warranty and for which you have already turned down a repair price.
The warranty doesn’t cover damage caused by an accident, misuse, abuse, contact with liquid, or anything else that comes from the outside.
The customer is responsible for making sure that the item is safely wrapped or packed in its original box to avoid damage during shipping. If the packaging isn’t done properly and the item gets damaged as a result, VIVAAIR Store won’t be responsible for it, and the customer will get the item back without any service.
Delivery Service:
The Delivery Service will take between 2 and 3 business days. This amount of time is not part of the repair period.
Even if the Delivery Service is available for the product, the customer has the right to contact the warranty service provider directly. VIVAAIRStore.qa can give the customer the warranty service provider’s contact information as well as the device’s work order number so that the customer can follow up with the warranty service provider directly and make any requests.
The Pickup and Delivery Service is not part of the repair process, so it is not included in the repair time. Use value and depreciation are calculated at 5% per month from the date of purchase, as long as they don’t add up to more than 80% of the value of the product.

Warranty Providers:
The device’s warranty is provided by the manufacturer or an authorised service provider. The manufacturer’s warranty policies can be found in the user manual or on the manufacturer’s official website. According to the rules and regulations, customers must directly contact the manufacturer or their authorised service centre to ask for warranty services.
The VIVAAIR Store is not responsible for warranty services that are done by an authorised service centre. This includes things like the availability of spare parts, the length of time it takes to fix something, and/or the quality of the fix. If a customer has a complaint or other problem, they should go straight to the warranty service provider.
The VIVAAIR Store offers its own warranty on some devices to make sure that customers get the best service possible. Customers who want more information can get in touch with us.
The warranty will only cover items bought in Qatar (the “Territory”). Only addresses in the Territory will be able to receive replacement or fixed products or parts, and only accounts in the Territory will be able to get refunds.

If the customer doesn’t want to receive the product after the warranty claim has been processed, the product will be kept in the warehouse of VIVAAIR Store for up to thirty (30) calendar days. After that, the customer won’t be able to ask for a return of the product.