Frequently Asked Questions

Is an account required to make an order?

You may make an order as a visitor, though. However, we recommend creating an account to enjoy various benefits like tracking your product shipping status, accessing previous order details, saving your address information for easy checkout in future purchases, and much more.

When can I expect my delivery to arrive?

The delivery time for your package will depend on the shipping method you choose and your location. Generally, standard shipping takes 3-5 business days, express shipping takes 1-2 business days, and same-day delivery is available for select locations. You can check the estimated delivery time for your order during checkout.

How Do I Track My Order?

Once your order is shipped, we’ll send you a tracking number and a link to track your order. You can also track your order by logging into your account and checking the order status. If you have any questions or concerns about your order, feel free to reach out to our customer support team.

Do you keep a record of my debit/credit card information?

No, we don’t store your credit or debit card details on our server. To complete your purchases, we only use the bank-supplied payment gateways.

What payment options are available at VIVA?

We offer Online Payment options with VISA/Master Card debit and credit cards for all orders.

Does VIVA offer free delivery?

Yes, we do not charge shipping fees for any sort of product or order amount.