Refund and Returns Policy

If you have a right to a refund, we’ll give it to you based on the following rules:

1. If the product is found to be broken or not working;
2. if the product’s specifications don’t meet Qatari standards;
3. or if a certain feature of the product is not available or doesn’t work.

Vivastore.qa won’t let you exchange or return any of the items listed above under 1, 2, or 3 if the following conditions aren’t met:

1. The customer doesn’t return the product to a Vivastore.qa point of sale within three days of the purchase date;
2. or the customer doesn’t have the original invoice;
3. or the product isn’t in its original packaging, including all accessories, catalogues, free gifts, and gift vouchers received at the time of purchase;
4. or the product is broken or doesn’t work because the customer mishandled it, overloaded it, or used it in a way that it wasn’t meant to be used;
5. Except for the situations listed above under 1, 2, and 3, you can’t return or exchange: health, beauty, and personal care products (because of hygiene reasons), laptops, mobiles, cameras, printer cartridges, consumables, PC software and accessories.
6. Displayed or out-of-box product that the customer is expected to check out before buying and is aware of the “as is” condition of the product.

The customer doesn’t return the product to a Vivastore.qa point of sale within three days of the purchase date; or the customer doesn’t have the original invoice; or the product isn’t in its original packaging, including all accessories, catalogues, free gifts, and gift vouchers received at the time of purchase; or the product is broken or doesn’t work because the customer mishandled it, overloaded it, or used it in a way that it wasn’t meant to be used;

Except for the situations listed above under 1, 2, and 3, you can’t return or exchange: health, beauty, and personal care products (because of hygiene reasons), laptops, mobiles, cameras, printer cartridges, consumables, PC software and accessories.

Displayed or out-of-box product that the customer is expected to check out before buying and is aware of the “as is” condition of the product.